Telltale Support
Batman: The Telltale Series
General
PC/Mac
- ★ [UPDATED] I get a white screen when I try to adjust the resolution
- What are the Minimum System Requirements to run Batman: The Telltale Series on my computer?
- How to run the PC Support Tool for Batman: The Telltale Series
- [RESOLVED] After I click to continue, the game loads to a black screen
- [PC] I have an nVidia graphics card and my game lags frequently
- New Patch Notes Addressing Performance on PC
Xbox One | Xbox 360
Playstation 4 | Playstation 3
The Walking Dead: Michonne
General
PC/Mac
Xbox One | Xbox 360
Playstation 4 | Playstation 3
- I can't download an episode from the in-game Episodes menu
- I can't push the grandfather clock to block the door in Episode 3
- [RESOLVED] I can't find The Walking Dead: Michonne in the PlayStation Store on my console
- [RESOLVED][PS3] When I select the Download button in the PlayStation Store, nothing happens
iOS
Android/Kindle
Minecraft: Story Mode
General
- ★ How to use Cloud Saving in Minecraft: Story Mode: Information and FAQ
- When will Episodes 7 and 8 be released?
- How do I buy Minecraft: Story Mode? Which platforms can I play on?
- Is the Adventure Pass (Episodes 6-8) included in the Season Pass?
- How does the game work? I can change the story?
- Why is this game episodic? What does that mean?
PC/Mac
- What are the Minimum System Requirements to run Minecraft: Story Mode on my computer?
- How to run the PC/Mac Support Tool for Minecraft: Story Mode
- [Steam] How do I change the language of my in-game text and subtitles?
- Which controllers or gamepads are compatible with the game?
- I can't download Episode 2 in my PC/Mac version
- I'm stuck at the Choose Your Appearance screen
Xbox One | Xbox 360
- ★ [360] I can't unlock the last achievement 'To Boldly Go' in Episode 5
- [Xbox One] I own the Season Pass Disc but cannot download episodes
- [360] The audio/video is lagging in my disc version
- Is an Xbox Live account required to download episodes?
- [RESOLVED][Xbox One/360] I can't install Episode 5
- [RESOLVED][360] My game is asking me to purchase Episode 4, but I own the Season Pass
Playstation 4 | Playstation 3
iOS
- [RESOLVED] I get a 'Content Already Purchased' message when I try to download an episode
- [RESOLVED] My game doesn't have sound after I install Episode 4
- How do I restore my purchases after deleting the game app?
- How do I delete episodes to free up space on my device?
- How do I know if my device is supported to run the game?
Android/Kindle
- ★ [RESOLVED][Kindle] I get a black screen when I launch the game
- ★ How to use the Gameplay Recording feature
- [Android] How do I know if my device is supported to run the game?
- [Kindle] How do I know if my device is supported to run the game?
- [Kindle] I can't download or install the game
- How do I delete episodes to free up space on my device?
Game of Thrones
General
PC/Mac
- How to run the PC/Mac Support Tool for Game of Thrones
- What are the Minimum System Requirements to run Game of Thrones on my computer?
- Which controllers or gamepads are compatible with the game?
- My game crashes with 5.1 Surround Sound Speakers or Headphones enabled
- My Steam-purchased game is asking for my Telltale Games Log In Information
- I can't log into my Telltale Games account in-game
Xbox One | Xbox 360
Playstation 4 | Playstation 3
iOS
Android/Kindle
Tales from the Borderlands
General
- Where can I see my Extended Stats/Choices Page for Tales from the Borderlands?
- How do I get the Exclusive Loot for Borderlands: The Pre-Sequel?
- Can I transfer my game to another platform?
- Where do I redeem a Telltale Games Product Code?
- I'm having trouble logging into my Telltale Games account in-game
PC/Mac
- How to run the PC/Mac Support Tool for Tales from the Borderlands
- What are the Minimum System Requirements to run Tales from the Borderlands on my computer?
- Which controllers or gamepads are compatible with the game?
- How can I play in Full Screen mode?
- My Steam-purchased game is asking for my Telltale Games Log In Information
- I can't log into my Telltale Games account in-game
Xbox One | Xbox 360
Playstation 4 | Playstation 3
iOS
Android/Kindle
The Wolf Among Us
General
PC/Mac
- How to run the PC/Mac Support Tool for The Wolf Among Us
- What are the Minimum System Requirements to run The Wolf Among Us on my computer?
- Which controllers or gamepads are compatible with the game?
- My game won't let me choose between going to Toad's Apartment or Prince Lawrence's
- I can't play Episodes 2 - 5
- Will I also receive a Steam code with my game purchase?
Xbox One | Xbox 360
Playstation 4 | Playstation 3
iOS
Android/Kindle
The Walking Dead: Season Two
General
PC/Mac
- How to run the PC/Mac Support Tool for The Walking Dead: Season 2
- What are the Minimum System Requirements to run The Walking Dead: Season Two on my computer?
- Which controllers or gamepads are compatible with the game?
- I can't play Episodes 2 - 5
- I'm stuck at the 'Updating Content' screen
- I downloaded Episode 5 and it says 'Incomplete Episode Downloaded'
Xbox One | Xbox 360
Playstation 4 | Playstation 3
iOS
Android/Kindle
The Walking Dead: Season One
General
PC/Mac
- How to run the PC/Mac Support Tool for The Walking Dead
- What are the Minimum System Requirements to run The Walking Dead: Season One on my computer?
- Which controllers or gamepads are compatible with the game?
- [Mac] I use OS X Yosemite/El Capitan and get a distorted screen when I launch my game
- [Mac] My Mac says I downloaded a damaged *.dmg and should delete it
- My Steam-purchased game is asking for my Telltale Games Log In Information
Xbox One | Xbox 360
- My disc version of The Walking Dead is lagging / hitching
- I can't get past the loading screen after pressing 'A' to continue
- My game still says Episodes 2 - 5 are Coming Soon
- I can't play Episodes 2 - 5
- Episode 1 restarts when I try to play
- Can I install The Walking Dead to a flash drive?
Playstation 4 | Playstation 3
iOS
- ★ [RESOLVED] I receive a 'Connection Lost' message when I try to download episodes
- How do I delete episodes to free up space on my device?
- [RESOLVED] My game doesn't have French, German, Italian, or Spanish subtitles
- [RESOLVED] There is no sound or music after I updated to iOS 9
- I can't restore my game's episodes even though I've purchased them
- My game says the episodes are Coming Soon
Android/Kindle
Telltale Publishing, Classic Games & General FAQ
General
- [PC] Which controllers or gamepads are compatible with your games?
- I can't verify my Telltale Games account or change my password
- I don't see games I've purchased on the My Games page in my account
- How do I 'rewind' an episode so I can change my choices?
- Can I transfer my game to another platform?
- Where do I redeem a Telltale Games Product Code?
7 Days to Die
JackBox Party Pack
All Classic Games
- How to run the PC/Mac Support Tool for Classic Games
- [RESOLVED] My game has no sound after I updated to iOS 9
- [PC/Mac] What are the Minimum System Requirements to run Back to the Future on my computer?
- [PC/Mac] The Save/Load Game button is missing in Back To The Future
- [PC/Mac] My game asks me to enter an unlock code when I launch it
- [Mac] I use OS X Yosemite/El Capitan and get a distorted screen when I launch my game